SHIPPING & RETURNS
SHIPPING POLICY
If you're based in Johannesburg, we will arrange a delivery personally. We use The Courier Guy for shipping outside of Gauteng. Shipping costs and estimated delivery times are calculated after your order is received. Please note that delivery times and cost will vary depending on your location & weight/quantity of products ordered.
RETURN & EXCHANGE POLICY
Should your products arrive and you are unsatisfied with your purchase, please contact hayley@stokeindustries.co.za with a photo of the product.
Each return request is considered on a case by case basis. After we have been in touch with you, you will need to return/send the products back to us, for your account, within 7 days from the date of purchase.
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All items need to be returned unused and in their original packaging. Unfortunately, custom orders cannot be refunded and/or exchanged.